Course Prerequisite: None
Course Objectives:
1. To facilitate the students’ understanding of the concept and culture of total quality management.
2. To empower the students by inculcating the skills to use quality control techniques and other quality tools in solving quality-related problems and apply these principles in an industry
Course Outcomes:
CO1: To be conversant with important terms for quality management in organizations
CO2: Have a complete theoretical and practical understanding of the contributions of
Quality Gurus
CO3: Demonstrate knowledge of the underlying principles of strategic quality management
CO4: Identify various human dimensions of TQM
CO5: Implement different tools and techniques in TQM
CO6: Identify core and extended modules of ISO 9000 family of standards
Course References:
1 Logothetics N, “Managing for Total Quality – From Deming to Taguchi and SPC”,
Prentice Hall Ltd., New Delhi, 1997.
- Deming W E, “Out of the Crisis,” MIT Press, Cambridge, MA, 1982.
- Juran J M and Juran on “Leadership for Quality” An Executive Handbook, The Free
Press, New York, 1989.
- Salor J H, “TQM-FIeld Manual,” McGraw Hill, New York, 1992.
Crosby P B, “Quality is Free” McGraw Hill, New York, 1979