Introduction to operations management: operations function, operations strategy, system concept of production, types of production system – job shop production – batch production mass production, process planning, make or buy decisions, process reengineering. Facilities location: Facility location factors, location analysis techniques – location factor rating – centre of gravity technique – load distance technique.

Demand forecasting: need and uses of forecasting, components of forecasting demand, time series methods – moving average – weighted moving average – exponential smoothing adjusted exponential smoothing – linear regression – seasonal adjustments, forecast accuracy